Frequently Asked Questions

Q: Is Medical Messaging available only for healthcare-related clients?
A: Most of our clients are physician practices, home care agencies, health clinics and other practices with a medical focus.
However, we're here to serve all types of businesses, and are able to assist companies such as property management, funeral homes, industrial plants, law firms, etc.

Q: What information does the operator obtain from the caller?
A: That's completely up to you. Whether you prefer our operators to simply take a name and call-back information, or to ask more detailed questions, we're able to comply.

Q: How can I obtain my messages?
A: Whichever way you prefer. You can choose to receive message via fax, any wireless device (such as a PDA), digital or alpha pager, or e-mail. We can even call you directly on your home, office, or cell phone, or send a text message if you like.

Q: Can I update my information easily?
A: A Supervisor/Team Leader is on duty from 7:30am until 11:00pm every day of the week. He or she can update your messages or message delivery preferences at your request. After 11:00pm, emergency changes can easily be made by the Team Leader on call.

Q: How quickly can I get started?
A: Typically, we can have your customized service ready within one to three days. Simpler service plans may take even less time!